WARNING: The following case studies may contain disturbing details that are triggering to some for many reasons. Please take heed when reviewing the details of the work we do every day.
In biohazard cleanups, the full scope of a job is often unknown until technicians arrive on the scene of a job. In one of our jobs in Northern California, our team arrived on the scene for a biohazard and decomposition cleanup in which the deceased had been undiscovered for several weeks. Before arriving on the scene, we quoted the customer a fair price based on the customer’s description of the biohazard cleanup. The customer reported that the deceased was found on the couch with minimal bodily fluids. However, once our team arrived, we discovered that the bodily fluids had seeped and soaked not only the couch, but also extended to the carpet, the padding, the tile floor, and penetrated the subfloor. This discovery led to an increase in the quote because it required more time, additional equipment, and more biohazard waste. The customer was concerned about whether we could finish the job. We were prepared with the necessary equipment and were able to finish the job the same day. Although the price of the job increased due to the change in scope, we gave the customer a good price. The customer was very happy and pleased with our work.
